Question 1

What are ChromaLuxe metal prints?

Accepted Answer

ChromaLuxe metal prints are premium aluminum prints where your image is infused directly into a specially coated aluminum sheet using dye-sublimation technology. This creates a vibrant, durable print with exceptional color depth and a modern, sleek appearance that will last 60+ years without fading.

Question 2

Do metal prints fade over time?

Accepted Answer

High-quality metal prints produced using dye-sublimation on aluminum panels are commonly rated to last 60+ years indoors without noticeable fading when properly displayed.

Question 3

Are metal prints suitable for humid environments?

Accepted Answer

Metal prints are moisture-resistant and are commonly used for indoor display in environments where humidity may affect paper or canvas prints.

Question 4

How are metal prints produced?

Accepted Answer

Metal prints are produced by infusing dyes into coated aluminum panels using a dye-sublimation printing process.

Question 5

What sizes do you offer?

Accepted Answer

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Question 6

What's the difference between gloss and matte finish?

Accepted Answer

Gloss finish provides vibrant, high-contrast colors with a reflective surface - perfect for bold images and modern spaces. Matte finish offers a soft, elegant look with no glare, ideal for viewing in bright lighting conditions and creating a professional, gallery-quality appearance.

Question 7

Can I add a frame to my metal print?

Accepted Answer

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Question 8

What mounting options are available?

Accepted Answer

Wall prints come with three mounting options: Stick Tape (free — adhesive backing), Float Mount (creates a floating effect off the wall), and 3D Magnet Mount (premium magnetic system for easy repositioning); the exact add-on prices are shown as you configure your print. Small prints — 5×7 and under — instead ship with a free desktop easel, so they stand on a shelf or desk with no wall mounting needed.

Question 9

How do I place an order?

Accepted Answer

Ordering is easy! Just follow our 4-step configurator: 1) Upload your image or choose from our stock photos, 2) Select your size and finish, 3) Add frame and mounting options, 4) Preview and checkout. Our system is available 24/7 for your convenience.

Question 10

What image formats do you accept?

Accepted Answer

We accept JPG, JPEG, PNG, and WebP formats. For best results, use high-resolution images (at least 1920x1080 pixels). Our configurator includes an image editor so you can crop, adjust, and position your photo perfectly before ordering.

Question 11

Can I use my own photos?

Accepted Answer

Absolutely! You can upload any personal photos from your device. We also offer a curated collection of professional stock photos if you're looking for inspiration or don't have your own image ready.

Question 12

Do you offer gift options?

Accepted Answer

Yes! During checkout, you can add gift wrapping and include a personalized message. Metal prints make excellent gifts for weddings, anniversaries, housewarmings, and holidays. We can ship directly to the recipient if needed.

Question 13

How long does production and shipping take?

Accepted Answer

Standard production takes 3-5 business days. Shipping varies by location: typically 3-5 business days for standard shipping. Rush production (1-2 business days) is available for an additional fee. You'll receive tracking information via email once your order ships.

Question 14

Do you ship nationwide?

Accepted Answer

Yes! While we're based in Kennesaw, Georgia, we ship to all 50 states. We use premium packaging to ensure your metal print arrives in perfect condition, regardless of distance.

Question 15

What is your shipping policy?

Accepted Answer

Standard shipping is FREE on every order, any size — no minimum and no code required. Faster delivery upgrades are available at checkout for an additional cost. All shipments include tracking and insurance for your peace of mind.

Question 16

How are metal prints packaged?

Accepted Answer

We take special care in packaging. Each metal print is wrapped in protective foam, placed in a rigid box with corner protectors, and sealed for transit. Large prints receive additional reinforcement. Your print will arrive ready to display.

Question 17

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. All transactions are encrypted and PCI-compliant for your security.

Question 18

Are there any hidden fees?

Accepted Answer

No hidden fees! The price you see in your cart is the price you pay. Shipping is calculated at checkout based on your location. Sales tax may apply depending on your state.

Question 19

Do you offer discounts for bulk orders?

Accepted Answer

Yes! For orders of 10+ prints, please contact us at info@bespokemetalprints.com for custom bulk pricing. We work with photographers, businesses, and event planners regularly.

Question 20

How durable are metal prints?

Accepted Answer

Extremely durable! Metal prints are waterproof, scratch-resistant, and UV-resistant. They won't fade for 60+ years and can withstand environmental factors that would damage paper or canvas prints. They're safe for bathrooms, kitchens, and even covered outdoor spaces.

Question 21

How do I clean my metal print?

Accepted Answer

Cleaning is simple! Just wipe with a soft, damp cloth. For stubborn marks, use a gentle glass cleaner. Avoid abrasive materials. The durable surface means your print will look new for decades with minimal care.

Question 22

How do I hang my metal print?

Accepted Answer

Wall prints include mounting hardware on the back: for Stick Tape, simply peel and stick; Float mounts include hidden hangers; 3D Magnet mounts make repositioning easy. Small prints (5×7 and under) come with a desktop easel instead — no hanging required, just stand it up. We include detailed instructions with every order.

Question 23

What is the color accuracy like?

Accepted Answer

Our ChromaLuxe process provides exceptional color accuracy and vibrancy. Colors often appear more vivid than the original photo due to the reflective properties of aluminum. We use professional color calibration to ensure your print matches your expectations.

Question 24

Can I see a preview before ordering?

Accepted Answer

Yes! Our configurator includes a real-time preview showing exactly how your print will look with your chosen size, finish, and frame. You can adjust cropping and positioning until it's perfect.

Question 25

What if my image quality is too low?

Accepted Answer

Our configurator will warn you if your image resolution is too low for the selected size. We recommend using high-resolution images for best results. If you're unsure, our support team can review your image before printing.

Question 26

What is your refund policy?

Accepted Answer

Every print is custom-made to your order, so we can't accept returns or exchanges for change-of-mind. If your print arrives damaged or has a manufacturing defect, we'll refund or replace it free — just contact us within 7 days of delivery with photos. You can also cancel for a full refund within 24 hours of ordering. See our Refund & Cancellation Policy for full details.

Question 27

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled or modified within 2 hours of placement, before production begins. After production starts, cancellations may incur a 25% restocking fee. Contact us immediately at info@bespokemetalprints.com if you need to make changes.

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