Refund & Cancellation Policy

Before Production

Orders can be cancelled for a full refund within 24 hours of placement, provided production has not yet begun. To cancel your order, please contact us immediately atsupport@bespokemetalprints.com with your order number.

After Production Begins

Once production has started (typically 24 hours after order placement), orders cannot be cancelled as materials have been committed and the printing process has commenced. We begin production quickly to ensure fast delivery.

Defective or Damaged Products

We stand behind the quality of our products. If your metal print arrives damaged or with a manufacturing defect, we will provide a full refund or replacement at no additional cost.

• Report damage or defects within 7 days of delivery
• Provide photos of the damaged or defective item
• Include your order number and description of the issue
• We will arrange return shipping at our expense

Customer Error

If you uploaded an incorrect image, selected wrong specifications, or made an error during the ordering process, we unfortunately cannot offer refunds as each print is custom-made to your exact specifications. We recommend carefully reviewing your order before completing checkout.

Quality Not As Expected

We strive for 100% customer satisfaction. If you're unsatisfied with the quality of your print (not due to image resolution or customer error), please contact us within 14 days of delivery. We review these cases individually and may offer:

• A partial refund
• Store credit for future orders
• A replacement print with adjustments

Lost or Missing Orders

If your order doesn't arrive within the expected delivery window and tracking shows it as lost, we will issue a full refund or send a replacement at no charge. Please allow 2-3 business days after the expected delivery date before reporting as lost.