Shipping Policy

Last updated: February 5, 2026

Shipping Overview

At Bespoke Metal Prints, we carefully package and ship your custom metal prints to ensure they arrive in perfect condition. We partner with trusted carriers (USPS, UPS, FedEx) to deliver your order safely and efficiently. All orders are shipped from our production facility in Georgia, USA.

Production & Processing Time

Standard Production

Standard production time is 5-7 business days. This is the time needed to create your custom metal print from the moment your order is placed. Production time does not include shipping transit time.

Rush Order Upgrade

Need your print faster? We offer rush production for 2-3 business daysfor an additional fee. Rush orders are given priority in our production queue.

Note: Rush production is available during checkout. Select the rush option before completing your order.

When Production Begins

Most orders enter production within 24 hours of order placement. You will receive an email notification when production begins and another when your order ships with tracking information.

Shipping Options & Transit Times

Standard

5-7 business days

Most economical option. Transit time may vary by location.

Expedited

2-3 business days

Faster delivery for time-sensitive orders.

Express

1-2 business days

Fastest delivery option available.

Important: Transit times are estimates and begin after production is complete. Actual delivery may vary based on carrier performance and destination. Remote or rural areas may experience longer delivery times.

Shipping Costs

Shipping costs are calculated in real-time based on your order size, weight, destination, and selected shipping speed. You will see the exact shipping cost before completing checkout.

Factors Affecting Shipping Cost

  • Size & Weight: Larger prints cost more to ship
  • Destination: Distance from Georgia affects cost
  • Speed: Faster shipping options cost more
  • Special Options: Signature required or insurance adds cost

Free Shipping

🎉 Free standard shipping on every order!No minimum and no code required — standard shipping is always free, any size. Faster delivery upgrades are available at checkout.

Shipping Locations

Domestic Shipping (USA)

We ship to all 50 states, including Alaska and Hawaii. Please note that Alaska, Hawaii, and US territories may have longer transit times and higher shipping costs.

International Shipping

We currently ship to select international destinations. International shipping costs and transit times vary significantly by country. Additional customs fees, duties, or taxes may apply and are the responsibility of the recipient.

Customs & Duties: International customers are responsible for all customs fees, import duties, and taxes charged by their country. We have no control over these charges.

PO Boxes & APO/FPO Addresses

We ship to PO Boxes and military APO/FPO addresses via USPS. Please allow additional transit time for military addresses.

Order Tracking

Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your shipment's progress.

Track Your Order

Enter your order number or tracking number to see the current status of your shipment.

Packaging & Protection

Your metal prints are valuable, and we take great care in packaging them for safe delivery:

  • Protective corner guards and edge protection
  • Foam padding and cushioning materials
  • Sturdy corrugated cardboard boxes
  • Weatherproof outer wrapping
  • Clear "Fragile" and "Handle with Care" labels

Delivery Issues

Lost or Stolen Packages

If tracking shows your package was delivered but you did not receive it, please check with neighbors, your building manager, or household members. If the package cannot be located, contact us within 7 days and we will work with the carrier to file a claim.

Damaged in Transit

If your metal print arrives damaged, please:

  • Take photos of the damaged packaging and product
  • Keep all packaging materials
  • Contact us within 7 days with photos and order details
  • We will arrange a replacement or refund at no cost to you

Address Errors

Please ensure your shipping address is correct and complete before placing your order. We cannot be responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address, contact us immediately - we can only make changes before the order ships.

Questions About Shipping?

If you have questions about shipping options, tracking, or delivery, we're here to help.